Terms, Conditions & Privacy Policy

Last updated: July 3, 2026

Welcome to griefspacetherapy.ca, operated by Grief Space Therapy. By accessing or using this website, you agree to the following Terms, Conditions & Privacy Policy. If you do not agree, please do not use this website.

Website purpose

This website provides general information about Grief Space Therapy and the availability of virtual individual psychotherapy services for adults in Ontario.

This website is intended for informational purposes only. It is designed for adult users and does not provide crisis services, emergency support, or immediate clinical assistance.

No emergency or crisis service

This website, email, and any booking or contact methods connected to this website are not monitored for emergencies.

If you are in immediate danger, experiencing a mental health crisis, or require urgent support, call 911, go to your nearest emergency department, or contact a local crisis service in your area.

No therapist-client relationship

Viewing this website, sending an email, submitting an inquiry, or booking a consultation does not by itself create a therapist-client relationship.

A therapist-client relationship is formed only after an appropriate intake process, informed consent, and mutual agreement to begin psychotherapy services.

Professional disclaimer

The information on this website is provided for general informational purposes only. It is not medical advice, psychiatric advice, diagnosis, legal advice, or a substitute for psychotherapy, mental health treatment, or other professional care.

While I make reasonable efforts to keep website content accurate and current, I do not guarantee that all information is complete, current, or error-free. Use of this website and reliance on its content is at your own discretion.

Eligibility and location

Services described on this website are intended for adults only.

Psychotherapy services are offered virtually to adults in Ontario, subject to professional, legal, and practical considerations, including client location at the time of service and any applicable regulatory or safety requirements.

If you are outside Ontario, including while travelling, services may not be available until eligibility and appropriateness can be confirmed.

Copyright and website content

Unless otherwise stated, all content on griefspacetherapy.ca, including text, logos, branding, graphics, page design, and layout, is the property of Grief Space Therapy and is protected by applicable copyright and intellectual property laws.

You may view, download, or print material from this website for your own personal, non-commercial use, provided that:

  • the source is identified as Grief Space Therapy or griefspacetherapy.ca
  • the content is not altered, edited, or misrepresented
  • no fee is charged for reproducing or sharing the content
  • all copyright and proprietary notices remain intact

You may not reproduce, republish, distribute, modify, commercially exploit, or create derivative works from website content without prior written permission, except where permitted by law.

Requests regarding use of website content may be directed to info@griefspacetherapy.ca.

Third-party services

This website may link to or direct users to third-party services, including Jane App, for booking, intake forms, secure video appointments, payment processing, and related administrative services.

By using Jane App or any third-party service linked through this website, you understand and agree that your information may be collected, used, stored, or processed by that third party according to its own terms and privacy practices. I do not control the ongoing operation, availability, or policies of third-party platforms, and I am not responsible for the content, privacy practices, or technical performance of third-party websites or services.

You are encouraged to review Jane App’s own terms, privacy notice, and security information before using its services.

Booking, payments, and virtual sessions

Jane App may be used to manage appointment booking, intake forms, payments, and virtual sessions.

Payment processing may be handled through Jane App and/or its payment service providers. I do not store full credit card information directly on this website.

Virtual care has benefits and limitations. Technology issues, privacy risks associated with electronic communication, or service interruptions may affect access from time to time.

External links

This website may contain links to other websites or resources for convenience only.

Those sites are independent from Grief Space Therapy, and I do not control or guarantee their content, accuracy, availability, or privacy practices. Accessing third-party websites is at your own risk.

Limitation of liability

To the fullest extent permitted by law, Grief Space Therapy is not liable for any direct, indirect, incidental, consequential, special, or punitive damages arising from or related to the use of this website, reliance on website content, interruptions or technical failures, unauthorized access to electronic communications, use of Jane App or any other third-party service, or harmful components transmitted through the website or linked services.

Nothing in this section limits liability where such limitation is not permitted by law.

Governing law

These Terms, Conditions & Privacy Policy are governed by the laws of the Province of Ontario and the applicable laws of Canada.

Any dispute arising in connection with this website shall be subject to the jurisdiction of the courts of Ontario, unless applicable law requires otherwise.

Privacy policy

Protecting personal information is important to my practice. I am committed to collecting, using, and protecting personal information responsibly and only to the extent reasonably necessary to respond to inquiries, provide services, operate the practice, and meet legal, ethical, and professional obligations.

Who I am

I am Michael Lum, Registered Psychotherapist (Qualifying), operating as Grief Space Therapy in Ontario.

I provide virtual individual psychotherapy services to adults in Ontario.

What information I may collect

I may collect personal information that you voluntarily provide, including:

  • your name
  • email address
  • phone number
  • information submitted through email, booking requests, consultation requests, or intake forms
  • information relevant to determining suitability for services
  • other information you choose to share in connection with an inquiry or service request

If you become a client, I may also collect personal health information and related records as reasonably necessary for assessment, treatment, documentation, administration, payment, and professional record-keeping obligations.

Why I collect information

I may collect, use, and disclose personal information in order to:

  • respond to inquiries
  • communicate with you
  • schedule consultations or appointments
  • provide psychotherapy services
  • maintain clinical and administrative records
  • process payments or issue receipts
  • meet legal, ethical, regulatory, tax, insurance, and professional obligations
  • protect the safety, security, and integrity of practice operations

Website contact and email

If you contact me through this website or by email, I will use the information you provide to respond to your inquiry or discuss consultation and service options.

Please avoid sending highly sensitive, urgent, or extensive personal health information through standard email or a general website contact form unless specifically requested. Email and general web-based communication can involve privacy and security risks, and confidentiality cannot be absolutely guaranteed.

Jane App

I use Jane App for booking, intake forms, payments, secure video sessions, and related practice administration.

If you use Jane App in connection with my services, your information may be collected, stored, processed, or transmitted through Jane App in accordance with Jane’s own privacy notice and terms of use.

Jane states that its telehealth features are designed to comply with privacy laws including PIPEDA and PHIPA, and that telehealth sessions are encrypted and not recorded through Jane’s telehealth system.

Confidentiality

Personal information and personal health information are kept confidential and are not disclosed without your consent except where disclosure is permitted or required by law, professional standards, or regulatory obligations.

This may include situations involving:

  • risk of serious harm to yourself or another person
  • suspected abuse or neglect where reporting is required by law
  • a court order, warrant, or other lawful requirement
  • professional consultation, supervision, audit, or regulatory review where permitted or required
  • other circumstances authorized by law

If you become a client, confidentiality and its limits will be discussed in more detail through the informed consent process.

No analytics, ads, or cookies at this time

At this time, this website does not use Google Analytics, Google Ads, remarketing tools, or advertising pixels.

This website does not currently use cookies or similar technologies for analytics, advertising, or behavioural tracking.

If the website’s use of analytics, cookies, or advertising tools changes in the future, this policy will be updated before or when those features are introduced.

Storage and protection of information

I take reasonable administrative, technical, and organizational steps to protect personal information from loss, theft, misuse, unauthorized access, disclosure, copying, or modification.

These measures may include secure platforms, password protection, restricted access, and the use of privacy-conscious service providers. However, no electronic system or method of transmission can be guaranteed to be completely secure.

Retention of records

Personal information and client records are retained only as long as reasonably necessary for the purposes described in this policy and in accordance with applicable legal, ethical, and regulatory obligations in Ontario.

If you become a client, records will be retained in accordance with applicable professional requirements.

Your rights

Subject to applicable law and professional obligations, you may have the right to:

  • request access to personal information held about you
  • request correction of factual inaccuracies
  • withdraw consent to certain uses or disclosures where applicable
  • ask questions about how your information is collected, used, stored, or shared
  • raise a concern if you believe your privacy rights have been affected

Some requests may be limited where legal, ethical, security, or professional obligations apply.

Children’s privacy

This website and the services described on it are intended for adults only. I do not knowingly collect personal information from children through this website.

Changes to this policy

I may update these Terms, Conditions & Privacy Policy from time to time to reflect changes in the website, services, technology, or legal and professional obligations.

Any updated version will be posted on this page with a revised “Last updated” date.

Contact

If you have questions about these Terms, Conditions & Privacy Policy or about how information is handled, please contact:

Michael Lum
Registered Psychotherapist (Qualifying)
Grief Space Therapy
Email: info@griefspacetherapy.ca
Website: griefspacetherapy.ca